Question 1

What is Direct Primary Care?

Accepted Answer

Direct Primary Care (DPC) is a healthcare model through a membership service, where no insurances are billed, allowing doctors to provide excellent standards of care, where time is not limited, at significantly reduced rates, and promotes an effective personal relationship with the patient. This can result in a better and more personalized comprehensive care at an affordable price.

Question 2

What languages do Dr. Serrano speak?

Accepted Answer

Dr. Serrano speaks fluent English and Spanish and can provide medical care in either language.

Question 3

Do you accept insurances?

Accepted Answer

We can use any PPO insurance for referrals, imaging, prescriptions and bloodwork orders but we don't accept any insurance plans to pay for our services.

Question 4

Should I still have insurance?

Accepted Answer

We recommend supplementing your membership with a high-deductible plan or a healthcare sharing program to cover hospitalizations and specialized care. The DPC model covers approximately 80% of most people's needs; insurance is intended for the unexpected. Options for healthcare sharing ministries include: Atlas Direct, Medi-Share, Sedera, Liberty, Christian Healthcare Ministries, and Samaritan Ministries, among others.

Question 5

Can I cancel my membership?

Accepted Answer

Yes, after 12 months without any cancellation fee. If re-enrollment happens after cancellation of services, the enrollment fee will be applied.

Question 6

How do I become a member of your practice?

Accepted Answer

Join our membership plan by using the sign-up link, and you will be enrolled in automated monthly billing. We'll collect some information, including your contact info and medical history. Once you are enrolled, you'll be an active member of Health by Serrano M.D. and can start taking advantage of our services.

Question 7

Is there an enrollment fee?

Accepted Answer

Yes, there is a one-time household, non refundable, enrollment fee of $130.

Question 8

What if I need a specialist or hospital?

Accepted Answer

We coordinate referrals and stay involved throughout your care. Your insurance (or health share) covers specialist visits and hospitalization.

Question 9

Do you offer telehealth visits?

Accepted Answer

Yes — members can call, or video chat with Dr. Serrano directly.

Question 10

Are children welcome?

Accepted Answer

Absolutely. Our family plans include pediatric care (>2y/o), school and sports physicals.

Questions , answered.